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Terms & Conditions For Your Account

Our Terms & Conditions set the rules for opening, using and closing your vonis500 account in Indonesia.

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vonis500 Terms & Conditions For Your Account
HELP WITH TERMS

Get Clear Answers Before You Open

A clear answer can prevent an account or wallet mistake, so our support path focuses on the exact clause affecting you.

Account access When login or account creation stalls, contact our account support route with the email or phone detail attached to your account. We use that reference to identify the relevant Terms & Conditions step without asking you to send a password or full wallet credentials.
Wallet status For a DANA, OVO, GoPay or QRIS question, include the payment reference, date and displayed status. Our support team can explain which policy condition applies and whether another account check is needed before the cashier status can be updated.
Policy requests You can ask us to clarify a clause, correct an account detail or explain a policy change through the same support path. Describe the requested change plainly, and we will direct it to the contact route responsible for that part of the account.
ACCOUNT SAFEGUARDS

How We Apply These Account Conditions

Applying the policy consistently means separating account security, payment records and access decisions.

Data handling

We use account details, contact data and transaction references for the purposes stated in these Terms & Conditions. When you contact us about a DANA or QRIS record, the details help us match your request to the correct account event.

Cookie choices

Cookies may keep your policy page, login state or selected account path working between screens. You can manage cookie settings in your browser, though restricting them may interrupt access checks or require you to authenticate again on a phone or desktop.

Account security

Keep your password private, sign out from shared devices and contact us when account details look unfamiliar. We may ask for account-specific confirmation before changing contact data or discussing wallet activity under the Terms & Conditions.

Record retention

We retain account and payment records for the period needed to operate the account, reconcile bank transfer or virtual account entries, address disputes and meet applicable legal duties. After that need ends, handling follows the retention process stated in our policy.

Access decisions

Eligibility depends on local law. Where local law permits, we may restrict an account when required details are missing, a security concern appears or an account action conflicts with these Terms & Conditions.

Change requests

To request a correction, deletion inquiry or explanation of a policy clause, use our support route and identify the account detail involved. We will explain what can be changed, what must be retained and which verification step applies.

Terms & Conditions Questions Answered

The questions below address the account decisions people usually want to settle before opening access. Each answer relates directly to our Terms & Conditions, including local eligibility, personal data, payment records, device sessions and requests for clarification. Read the relevant answer first, then use the support path when your situation needs an account-specific response.

You can read the Terms & Conditions on this page before completing the account path. The policy covers eligibility, account details, device access, wallet records and requests for changes. We recommend checking the clauses beside any DANA, OVO, GoPay or QRIS action before you continue.

Eligibility depends on local law and the account details you provide. Where local law permits, you may continue only after completing the required account steps and supplying accurate information. We may restrict access when a legal, security or account-condition requirement cannot be satisfied.

The Terms & Conditions apply to the payment status shown during each account action. Keep the payment reference and displayed status for DANA, OVO, GoPay or QRIS. A completed wallet message does not remove account checks, and mismatched details may require support before the record is resolved.

Yes, the policy applies to your account regardless of whether you open it on a phone, tablet or desktop. Your device must support the account page, and you should sign out from shared hardware. A mobile session may require authentication again when cookies are restricted.

Use our support route and identify the account field that needs correction, such as a contact detail or payment reference. We may request account confirmation before making a change. We will explain whether the detail can be amended immediately or must remain for a legal or payment record.

We keep records for the period needed to operate your account, reconcile DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity, handle disputes and meet legal duties. The applicable policy explains the reason for retention; after that need ends, the record follows our disposal process.

Contact our support route with the decision, account reference and the clause you want clarified. Do not send your password or complete wallet credentials. We will explain the condition applied, identify any missing account step and tell you whether a correction or further request is available.

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